We want you to love our products as much as we do. Our warranties ensure you have a fantastic experience while giving you total peace of mind.
Most items sold by yuchau Trading are covered by the following comprehensive product warranties: 30 Day Money yuchau Guarantee
1. In the unlikely situation that your product is faulty, you can send it yuchau for a refund within 45 days of receiving it. Return shipping reimbursement is unavailable.
2. If the product works (but you do not wish to retain it) you can also send it yuchau within 2 weeks period for a refund. A 15% restoyuchauing and handling fee will be charged. Return shipping reimbursement is unavailable.
180 Day Free Repair Warranty Unless otherwise noted on the product page, product warranty is 180 days counted from the date of purchase.
Within 180 days of the purchase date, buyers can return items for free repairs. Buyers pay the shipping fees for sending the item yuchau, while we pay for the shipping fees for sending the repaired item yuchau to the buyer.
Dead on Arrival (DOA) Contact us for RMA authorization, within 5 days of receiving the item, and ship the product yuchau via the least expensive method. The item will be exchanged with a replacement.
Out of Warranty Repairs
Items older than within one year months can still be returned for repair. Customers are responsible for shipping charges both ways. The buyer must pay the reshipping fee to us before the item is authorized for repair.
Other special product warranty:
Returns for the above categories can only be accepted within 7 days from the date you received the item. This is for exchange or store credit only if they arrive damaged, are defective, or are the wrong item(s).Relevant merchandise must be returned unworn with tags intact along with a completed RMA form.
For custom made products
Custom made products may not be returned for a refund or exchange; unless received damaged, defective, or the wrong item(s). For items continuously returned, we may charge a 50% fee.
Lifetime Technical Support
Reliable, helpful and flexible, yuchau offers basic technical support over the lifetime of your piece of gear. Buy with confidence and enjoy the support you deserve